Shipping Policy
Shipping charges will be added to the total of your order at the time of checkout. All charges are in U.S. dollars. We work with UPS, FedEx, and USPS and offer ground shipping. At this time we only ship to the U.S., and do not ship to any other countries. Unfortunately, we cannot ship to PO Boxes, or APO/FPO addresses. Our shippers require a physical address for delivery.
Class Act Wedding Favors is not responsible for delivery when we are not provided with a complete and accurate address. Be sure to include your apartment or suite numbers. For safety and security, it is advantageous to have your order shipped to a commercial address. We are not responsible for the loss of your order by failed delivery.
We will send you an email that your order has been shipped with a tracking number. You can track your order by clicking on the tracking link in that email.
Damage Policy
If upon receipt of your order, you find damage caused by the carrier (crushed boxes), email Class Act Wedding Favors immediately. Any and all damage claims must be made within 48 hours of receiving the package. We will not be responsible for any replacements if the damage is not reported to us in a timely manner.
Return Policy
Please Read This Before Placing Your Order!
Please check your order carefully prior to submitting it. When you receive your order, please inspect it carefully for damage and that the items are what you ordered.
Please contact us at favors@classactweddingfavors.com for a Return Authorization (“RA”) number, as all returns must be approved by our customer care department. You may return new, undamaged, and unused items within 14 days of the delivery date, for a full refund, less shipping costs,
if you obtain a “RA” Number.
Please return items in their original packaging. This “RA” number must be written on the outside of the box and the back of the packing list, that you return with your merchandise. Items returned without a “RA” number will be refused.
All returns should be sent by UPS, FedEx, or any courier that issues a tracking number. It is also a good idea to insure the package for its content value. The customer is responsible for shipping costs of all returns which were not a result of an error on our part.
Items that may not be returned:
–Personalized, engraved, embroidered, monogrammed items, personal care items, freeze dried flower petals, and food products.
–Any items that have been damaged or with obvious signs of use.
After inspecting the returned merchandise, we may reimburse your credit card for the purchase price of the items, less original shipping fee.
|
